Vaillant: Remote diagnosis of heating faults with comDialog

With the comDialog service concept, our energy experts can check heating systems remotely. House and apartment owners have the option of setting up their systems via the internet or smartphone.

The heating and ventilation technology specialist Vaillant has developed comDialog specifically for remote diagnosis, remote setting and control of Vaillant products. The comDialog concept consists of a hardware unit – a small device that is connected to the customer’s premises – and the associated service, which is provided by the specialist tradesman.

The advantages for house and apartment owners:

• All components of the heating system can be checked and set using the desktop version profiDialog.
• The supervising tradesman can carry out the analysis in his office.
• At the same time, an error diagnosis is possible.
• Customers and specialist tradesmen save time when repairing damage.
• The monitoring and setting of several heating systems in larger residential units is possible at the same time.

The comDialog communication unit can be used as an electronic accessory in all Vaillant heat generators that have a corresponding interface. comDialog is used over a broadband internet connection in combination with a router.

comDialog makes it easier to monitor the heating systems, especially for owners of several residential units. In addition, there is the mobile, web-based variant mobilDialog for house and apartment owners, which enables wireless communication with the heating system via smartphone.

Fast help with problems

The new comDialog service concept enables contractors and heating system owners to monitor, adjust and control heating systems remotely via computer. This will give you faster help with heating problems and you can access your heating system yourself via the Internet. Contact us for comprehensive  advice  . Our energy experts will be happy to help you.